1. Information We Collect

We may collect personal information that you provide to us when:

• You make a booking or inquiry (name, email address, phone number, and booking details)

• You contact us through forms, email, or phone

• You visit our website (basic technical data such as browser type, IP address, and cookies)

2. How We Use Your Information

We use your information to:

• Confirm and manage bookings

• Respond to your inquiries and provide customer service

• Send important updates related to your stay

• Improve our website and guest experience

We do not sell, trade, or rent your personal information to others.

3. Booking and Payment

If you book through a third-party platform (e.g. Airbnb, Booking.com), their privacy policies will apply to your transaction. If we accept payments directly, we use secure, trusted payment processors and do not store your credit card details.

4. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings.

5. Data Protection

We take reasonable steps to protect your information from unauthorized access, loss, or misuse.

6. Your Rights

You may request access to the personal data we hold about you, ask us to correct it, or request its deletion (where applicable under the law).

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
📧 [hello@houseonthehill.co.za]
📞 [+27827860823]
📍 [Plot 21, Elandsdrift Road, Lanseria, 1748]

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This policy was last updated in April 2025. We may update it from time to time, so please check back periodically.